Warranty

Every EMC home comes with a 1-Year Limited Warranty. Service requests can be submitted at 1 month, 3 months and 11 months by filling out the form below. Items that are covered under our 1-Year Limited Warranty will then be addressed at that time. To learn more about our EMC Homes Warranty Program, read through our EMC Homes Warranty Handbook.

UPDATE REGARDING COVID-19

At EMC Homes, we want you to know that the health and safety of our homeowners, our employees and our contractors is our most important priority.

With the uncertainty of COVID-19 and the events surrounding it, we are amending our warranty service procedures to accommodate these rapidly changing circumstances.

For your protection, and that of our subcontractors and company personnel, our initial plan of action is to suspend all non-emergency warranty service. We will continue to monitor Federal, State and Local Government recommendations, and will resume regular service as soon as safely possible.

If you have a pending or new warranty request, please continue to submit them within your warranty period, but no later than 15 days after the expiration of the term of your workmanship and distribution systems warranty. We will be preparing to act as soon as it is safe to coordinate the non-emergency covered warranty repairs.

If you experience a warranty-related emergency, including but not limited to:

  • No hot water
  • Plumbing leaks
  • Total loss of electricity
  • Complete lack of heating or cooling

Please reference the contact numbers on your panel box for emergency trades.

Our subcontractors will work closely with you to provide the best strategy of social distancing, should that be necessary.

EMC Homes will continue to answer phone calls and emails, but we ask for your patience should there be any delay in response.

We thank you for your understanding and patience during this unusual and difficult time.

 

Sincerely,

The EMC Homes Team



EMC Homes Warranty Handbook

Warranty Request Form

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